The Loutrel

Question 1

What time is check-in and check-out?

Accepted Answer

Our check-in time is at 3:00 PM and our check-out time is at 11:00 AM.

Question 2

Do you offer early check-in or late check-out? Is there a fee?

Accepted Answer

Yes, early check-in and late check-out options are offered based on room availability upon request. While we do our best to accommodate guests whenever possible, guaranteed early arrival or extended stays may incur an additional fee depending on room availability and seasonal demand; please contact our front desk prior to arrival to make a request.

Question 3

What is the hotel’s cancellation policy?

Accepted Answer

Standard reservations permit cancellations without penalty up to 72 hours before 3:00 PM on your scheduled arrival day. Cancellations or modifications made within this 72-hour window will be charged one night's room rate plus tax (no refunds), and special event reservations feature designated cancellation policies outlined during booking.

Question 4

Is the front desk staffed 24 hours a day?

Accepted Answer

Yes, our front desk and guest services team are available 24 hours a day to assist you with check-in, concierge requests, early departures, or overnight needs.

Question 5

What is the minimum age to check in?

Accepted Answer

You must be at least 21 years old with a valid government-issued ID and major credit card to check in and register for a room at The Loutrel.

Question 6

Is parking available at the hotel, and do you offer valet?

Accepted Answer

Yes, overnight valet parking is available on-site for $45 per evening with unlimited in-and-out privileges. Please note our valet facility cannot accommodate vehicles exceeding 6'8" in height or width (such as extended SUVs or vans); guests with oversized vehicles or those who prefer to self-park will be directed to nearby public self-parking facilities within walking distance.

Question 7

Is parking free or is there a fee?

Accepted Answer

No, parking is not free; we charge $45 per evening for overnight valet parking.

Question 8

Do you have EV charging stations?

Accepted Answer

Yes, we feature car charging options available for Tesla vehicles alongside universal EV chargers on-site.

Question 9

Is airport transportation or shuttle service available?

Accepted Answer

No, we do not operate a dedicated hotel shuttle service. However, our concierge team is happy to arrange private sedan service, luxury transfers, or taxis to and from Charleston International Airport (CHS) (located 12 miles away).

Question 10

Are there taxi or rideshare services nearby?

Accepted Answer

Yes, rideshare services like Uber and Lyft as well as local taxi companies operate throughout historic downtown Charleston with short wait times.

Question 11

Do you have a pool?

Accepted Answer

No, The Loutrel does not feature an on-site pool; however, our concierge team is happy to arrange beach excursions or day passes to partner rooftop locations upon request.

Question 12

Are there any activities or entertainment options at the hotel?

Accepted Answer

Yes, we offer exclusive guest-focused experiences:

Cultural & Historical: A Taste of History Tour & Rooftop Terrace Talks with Dana Moore (Thursdays), plus our Buxton Books Lending Library.
Food & Beverage: Garden to Glass Trail, A Revolutionary Tea Experience, Lady Loutrel's Afternoon Tea, and Mix & Match Fragrance Classes with Tijon Charleston.
Wellness & Leisure: Travel Well at The Loutrel, in-room massages via Charleston Mobile Massage, and our Coastal Beach Lounging Experience.
Special Occasions: Live music with The Duke of Who Knows Where, Perfect Pajama Turndown, and Rooftop Elopement offerings.

Question 13

Do you allow pets? What is your pet policy?

Accepted Answer

No, pets are strictly prohibited on our property. Only certified service animals as defined under the ADA are permitted and must remain under their handler's control at all times; unauthorized pets incur a minimum $250 deep-cleaning fee and property removal.

Question 14

What safety measures or security features does the hotel have?

Accepted Answer

We maintain a 24-hour staffed front desk, keycard-only access to guest room floors and elevators, advanced fire detection/suppression systems, carbon monoxide detectors, well-lit areas, and on-site first aid response protocols.

Question 15

Do you have a smoking policy?

Accepted Answer

Yes, The Loutrel is a 100% smoke-free property. Smoking, vaping, and e-cigarettes are strictly prohibited inside guest rooms, balconies, event spaces, and common areas (violators will be assessed a 250–500 cleaning recovery fee).

Question 16

Are there any additional resort or facility fees?

Accepted Answer

No, we do not charge resort or destination fees. All core luxury guest amenities—including high-speed Wi-Fi, daily European breakfast, in-room mini-bar snacks/beverages, and 24-hour fitness studio access—are included in your room rate.

Question 17

Do you offer luggage storage?

Accepted Answer

Yes, complimentary luggage storage is available at the front desk for arriving or departing guests.

Question 18

Is there a concierge or guest services desk?

Accepted Answer

Yes, our front desk and guest services team provides 24-hour concierge assistance for dining reservations, historic tour bookings, private transportation, and custom itineraries.

Question 19

Can I ship packages to the hotel?

Accepted Answer

Yes, you may ship packages to the hotel prior to or during your stay. Please label shipments as follows: The Loutrel
Attn: [Guest Name] (Hold for Arrival: [MM/DD/YYYY])
61 State Street
Charleston, SC 29401

Question 20

Do you offer laundry or dry cleaning services?

Accepted Answer

Yes, same-day laundry and valet dry-cleaning services are available for a fee (items handed in by mid-morning are returned by evening, excluding Sundays and major holidays).

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